Professional Business Behaviour

This Professional Business Behaviour short course introduces learners to professional behaviour within a business environment. The course equips learners with the necessary knowledge, skills, values, and attitudes to interact professionally in a work setting. It covers appropriate workplace conduct, body language interpretation, professional interactions, and self-assessment for continuous improvement.

This course is ideal for:

  • Entry-level employees in business environments seeking to develop professional behaviour.
  • Individuals aiming for customer-facing roles requiring professional conduct.
  • Employees looking to enhance interpersonal skills and workplace etiquette.
  • Organisations seeking to promote professionalism among staff.

Course price from

R863.00 incl. VAT

Start date

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Course duration

1 Day

Course language

English

NQF level

2

Credits

4

Entry level

NQF Level 1 qualification (or equivalent)

Course ID

114959
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Course Info
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Completing this course will enable you to:

Upon completing this course, participants will be able to:

  • Demonstrate appropriate behaviour and dress code in a business environment.
  • Interpret body language and use non-verbal communication effectively.
  • Interact professionally with colleagues, clients, and visitors.
  • Assess and improve personal behaviour in the workplace.
  • Handle sensitive situations like confidentiality and sexual harassment appropriately.

Entry Requirements:

  • NQF Level 1 qualification (or equivalent) in literacy and numeracy.
  • Basic understanding of workplace ethics and communication.

Course Outcomes

1. Professional Behaviour in a Business Environment

  • Understand and adhere to dress codes and professional conduct.
  • Demonstrate positive listening skills and workplace etiquette.
  • Comply with company codes of conduct and work ethics.

2. Interpreting and Applying Body Language

  • Recognise non-verbal signals and their impact on communication.
  • Understand the role of posture, eye contact, and handshakes.
  • Respect personal space and handle sensitive behaviours appropriately.

3. Effective Interactions in a Business Setting

  • Make positive first impressions and professional introductions.
  • Close interactions appropriately across various business scenarios.
  • Maintain confidentiality and handle challenging situations professionally.

4. Self-Assessment and Professional Development

  • Analyse and reflect on personal workplace behaviour.
  • Compare actions against performance standards.
  • Identify personal development needs and create improvement plans.

Course Conditions

Pricing is exclusive of Travel Accommodation, Meals and PPE
Pricing is Inclusive of Training Material, Facilitation, Assessment and Certification
Pricing is based on training implemented at KT Academy in Mbombela
Pricing is based on group sizes of 5 + learners in a group
Discounts apply for large groups
Accommodation and meals available on request at additional rate
Special Pricing may apply for Public Training Dates

Interested in training for your company?

Off-site training available at your business

Contact one of our Business Sales Executives for tailored made training solutions for your business.

+27 13 744 9328
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Course Curriculum

Fundamental Modules

FM-01: Professional Workplace Conduct (Level 2, 2 Credits)

  • Explore organisational dress codes and professional behaviour.
  • Develop positive listening skills and understand workplace regulations.

FM-02: Business Communication & Body Language (Level 2, 2 Credits)

  • Interpret body language and non-verbal communication.
  • Handle workplace interactions, including introductions and closures.

Why choose our Business, Leadership & Finance courses?

  • Low-pressure lesson environment.
  • Structured modular lessons.
  • We focus on both theory and practical knowledge.
  • Fully-accredited, experienced instructors.

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