Customer Satisfaction

This Customer Satisfaction short course equips learners with essential skills to oversee visitor reception, ensure consultation according to organisational requirements, and monitor visitor satisfaction. The course is ideal for individuals working in administrative environments, including Small, Medium, and Micro Enterprises (SMMEs), who wish to enhance customer service standards and operational performance.

This course is ideal for:

  • Receptionists and front-office staff aiming to upskill in visitor management.
  • Administrative professionals seeking to enhance customer service standards.
  • Office managers responsible for overseeing reception operations.
  • Individuals interested in customer relations and service management.

Course price from

R863.00 incl. VAT

Start date

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Course duration

1 Day

Course language

English

NQF level

3

Credits

4

Entry level

NQF Level 2 qualification (or equivalent)

Course ID

13930
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Course Info
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Completing this course will enable you to:

Upon completing this course, participants will be able to:

  • Oversee and manage the reception of visitors according to organisational standards.
  • Process documents and deliveries in line with company policies.
  • Ensure visitors are consulted according to organisational requirements.
  • Monitor and evaluate visitors’ satisfaction and recommend improvements.
  • Communicate effectively with visitors and staff to maintain service quality.

Entry Requirements:

  • NQF Level 2 qualification (or equivalent) in communication.
  • Prior experience in administrative roles is beneficial but not required.

Course Outcomes

1. Visitor Reception Management

  • Receive visitors according to organisational standards.
  • Process documents and deliveries appropriately.
  • Identify and record areas of non-conformance for remedial action.

2. Visitor Consultation and Compliance

  • Ensure visitors are consulted as per company policy.
  • Identify and record areas of non-compliance.
  • Recommend and implement remedial actions to address gaps.

3. Visitor Satisfaction Monitoring

  • Monitor visitor satisfaction at predefined intervals.
  • Gather and evaluate visitor feedback to determine satisfaction levels.
  • Implement measures to improve visitor satisfaction based on feedback.

4. Communication & Team Coordination

  • Communicate effectively with staff and visitors to resolve issues.
  • Provide coaching and feedback to personnel on improving reception operations.

Course Conditions

Pricing is exclusive of Travel Accommodation, Meals and PPE
Pricing is Inclusive of Training Material, Facilitation, Assessment and Certification
Pricing is based on training implemented at KT Academy in Mbombela
Pricing is based on group sizes of 5 + learners in a group
Discounts apply for large groups
Accommodation and meals available on request at additional rate
Special Pricing may apply for Public Training Dates

Interested in training for your company?

Off-site training available at your business

Contact one of our Business Sales Executives for tailored made training solutions for your business.

+27 13 744 9328
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Course Curriculum

Fundamental Modules (4 Credits)

FM-01: Visitor Reception Management (Level 3, 2 Credits)

  • Oversee visitor reception operations following organisational standards.
  • Process and manage deliveries, documents, and correspondence.

FM-02: Monitoring & Improving Visitor Satisfaction (Level 3, 2 Credits)

  • Conduct visitor satisfaction surveys and feedback sessions.
  • Analyse data to identify improvement opportunities and implement solutions.

Why choose our Business, Leadership & Finance courses?

  • Low-pressure lesson environment.
  • Structured modular lessons.
  • We focus on both theory and practical knowledge.
  • Fully-accredited, experienced instructors.

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